Remedial therapist survey and review drive
Client survey and review drive for a service business
The work: A high-demand remedial massage business with two studio locations, based in regional Queensland. The founder wanted to gather feedback on her service offering and the client experience, using this information to guide future initiatives. Any Google reviews would be an added bonus.
Objectives:
- Gather feedback from a targeted selection of high-value clients via a survey and associated eDM
- Collect testimonials for marketing use
- Incentivise Google reviews
Outcomes:
- Responses to the survey provided confidence in upcoming business decisions
- Received valuable testimonials and content ideas direct from loyal clients
- Gained 5 star reviews supporting continued high demand for her services
